Registration Terms and Conditions

1Scope of Services

1.1EnableUs provides customised NDIS compliance documentation and general guidance to assist you with your NDIS provider registration.

1.2Services may include:

• Preparation of tailored compliance documentation.
• General guidance on registration steps.
• Support to help you prepare for audit in line with your purchased package.

1.3EnableUs does not operate your business, manage your staff, or ensure your suitability to become an NDIS provider. You remain solely responsible for meeting all eligibility and regulatory requirements.

1.4Timeframes for delivery, including the usual 24 hour turnaround, are estimates only and may vary. No guarantee is given regarding timeframes.

1.5EnableUs does not guarantee any regulatory, operational, or business outcome.

2Provider Responsibility

2.1Our role. EnableUs provides consultancy and support services only. These are personalised documents, guidance, training, review and feedback. EnableUs does not:

• apply for registration on your behalf
• deliver supports or services to NDIS participants
• manage, operate or supervise your business
• implement, operate or monitor your policies, procedures or systems

2.2Your responsibility for your application. You, the provider, are solely responsible for:

• your application to the NDIS Quality and Safeguards Commission
• your self-assessment answers
• the information you give about your organisation and key personnel
• every document you submit

You must be able to explain any part of your application if the Commission or an auditor asks.

2.3Your involvement. You agree to be substantially involved in preparing your application and documents. This includes:

• giving us accurate information
• reviewing every document and answer before you use it
• asking us about anything you don't understand
• making the final decisions about what you submit

Our support is there to build your understanding. It does not replace your own knowledge of how your organisation meets the NDIS requirements.

2.4Personalised documents and implementation. We prepare documents personalised to your organisation from the information you give us. They are not off-the-shelf templates, but they only work if you make them yours. Before you adopt them, you must:

• read and review every document
• confirm it accurately describes your organisation and how you will deliver supports
• tell us about anything that is wrong, missing or does not match how you operate

You are responsible for implementing and following the policies and procedures you adopt, and for training your workers in them. Submitting documents that do not reflect how your organisation actually operates may be false or misleading.

2.5Accurate information. You warrant that all information you give us, the Commission and any auditor is true, accurate and complete, and you must tell us promptly if anything changes. Providing false or misleading information can lead to your registration being refused, suspended or revoked. We may pause or stop our services if we reasonably believe information is false or misleading. If we do, no refund is payable, except where the Australian Consumer Law requires one.

2.6Disclosure of our involvement. You must answer any question about the use of a consultant truthfully. This includes the Commission's question about consultants and our Use of Consultancy Services declaration. You consent to EnableUs confirming the nature and scope of our services to the Commission or your auditor if they ask.

2.7Independent audit. Audits are carried out by independent, approved quality auditors. EnableUs does not conduct your audit and has no control over its outcome. EnableUs receives no fee, commission, discount or other benefit from any auditor and has no referral arrangement with any auditor. You choose and contract your auditor yourself.

2.8No guarantee of outcome. Registration decisions are made by the Commission, and audit findings by your auditor. EnableUs does not guarantee registration, a particular audit result, or timeframe. Nothing in these terms excludes rights you have under the Australian Consumer Law.

2.9Your accounts and lodgement. We never ask for your PRODA, myID or NDIS Commission Portal passwords. You lodge your application and manage your accounts yourself.

2.10After registration. Once registered, you are responsible for meeting your ongoing obligations, including:

• the NDIS Practice Standards and Code of Conduct
• worker screening
• incident management
• complaints management
• record keeping
• your mid-term and renewal audits

These obligations continue whether or not you keep using our services.

2.11Records. We keep records of the services we provide to you for 7 years after our engagement ends, in line with our Privacy Policy.

2.12Acceptance. You accept these terms, including this schedule, when you sign up or complete a purchase. We email you a signed and dated copy from support@enableus.com.au.

3Client Responsibilities

3.1You must provide full, accurate, and timely information to EnableUs. EnableUs is not liable for any result caused by incomplete, incorrect, or delayed information.

3.2You confirm that you meet all mandatory NDIS eligibility requirements, including but not limited to insurances, worker checks, qualifications, key personnel standards, and suitability requirements.

3.3You are responsible for applying, lodging, supplying, attending, responding to, and participating in all NDIS and audit processes.

3.4You must complete your own NDIS self assessment answers. EnableUs will not write your answers for you under any circumstances. EnableUs may provide feedback only if included in your service package.

3.5You must follow all EnableUs instructions, guidance, and information provided to you. Failure to do so may impact your results.

4Independent Delivery of Services

4.1EnableUs may deliver services using its employees, contractors, or external specialists. EnableUs determines all approaches, processes, and methods.

4.2EnableUs prepares documentation strictly aligned with the NDIS Practice Standards. EnableUs is not required to prepare additional documents, operational tools, or any materials outside the purchased service.

4.3EnableUs may suspend or delay services at its discretion if you fail to provide required information or cooperate.

5Payment and No Chargebacks

5.1Payment must be made in full before work commences.

5.2Audit fees, operational costs, insurances, checks, and any external costs required for NDIS registration are separate and paid by you.

5.3You agree not to lodge any chargeback, payment dispute, or reversal through your bank, card provider, or payment platform for any reason. You acknowledge that this clause forms a condition of purchasing EnableUs services.

5.4Any attempted chargeback or payment dispute will constitute a material breach of these Terms.

6Strict No Refund Policy

6.1All services provided by EnableUs are strictly non refundable under all circumstances.

6.2This includes but is not limited to:

• Change of mind
• Incorrect information provided by you
• Delays caused by you or external parties
• Business or personal circumstances
• Ineligibility to become an NDIS provider
• Regulatory decisions outside EnableUs control
• Failure to follow EnableUs guidance

6.3No refund will be issued unless EnableUs determines, at its sole and unfettered discretion, that your audit failure was directly and exclusively caused by documentation prepared by EnableUs.

6.4No other refunds, credits, or financial remedies are available.

7Additional Services and Appointments

7.1EnableUs may offer additional paid services, including but not limited to Support Calls, Document Handover sessions, Self-Assessment Answers Reviews and Application Lodgements ("Additional Services").

7.2All Additional Services are scheduled by appointment at a mutually agreed time.

7.3If a Client reschedules an appointment within 24 hours of the scheduled time, or fails to attend the appointment for any reason, the appointment will be deemed a missed appointment.

7.4In the event of a missed appointment, all fees paid for the Additional Service are non-refundable and will be forfeited in full.

7.5The Client must rebook and pay the full fee again in order to receive the Additional Service.

7.6EnableUs reserves the right, at its sole discretion, to determine whether exceptional circumstances apply.

8Intellectual Property and Use of Materials

8.1All documentation provided remains the intellectual property of EnableUs.

8.2A licence is granted for personal use within your business only.

8.3Redistribution, resale, copying, sharing, or repurposing of EnableUs materials is strictly prohibited.

8.4EnableUs reserves the right to withdraw access to materials if unauthorised use is discovered.

9Limitations of Liability

9.1EnableUs is not liable for any indirect, consequential, or economic loss, including loss of opportunity, revenue, or reputation.

9.2EnableUs total aggregate liability for any claim is limited to the amount paid for your order.

9.3You acknowledge that EnableUs does not guarantee:

• Audit approval
• Registration approval
• Business success
• Eligibility outcomes
• Any regulatory decision

9.4EnableUs is not responsible for any actions taken by auditors, NDIS representatives, regulators, or external parties.

10Reliance and No Warranties

10.1You acknowledge that you have not relied on any marketing statements, sales statements, representations, or promises outside these Terms.

10.2No warranties, expressed or implied, exist outside what is explicitly stated here.

11No Employment or Partnership

11.1Nothing in these Terms creates a partnership, employment, or agency relationship.

12Termination and Suspension

12.1EnableUs may suspend or terminate services if you fail to provide required information, engage in misconduct, fail to cooperate, or breach these Terms.

12.2Suspension does not entitle you to any refund or credit.

13General Provisions

13.1These Terms constitute the entire agreement and override any prior understanding or communication.

13.2If any clause is invalid or unenforceable, the remaining clauses continue in full effect.

13.3Clauses relating to payment, intellectual property, refunds, liability, and governing law survive completion of services.

13.4EnableUs may update these Terms from time to time. The version in effect at the time of purchase applies to your order.

14Governing Law

14.1These Terms are governed by the laws of New South Wales, Australia.

14.2You agree to submit exclusively to the jurisdiction of the courts of New South Wales.